Privacy Policy

Welcome to Knotd ("we," "our," or "us"). We are committed to protecting your privacy and ensuring that your personal information is handled responsibly. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and related services (collectively, the "Service").

By creating an account or using our Service, you agree to the collection and use of information in accordance with this policy. If you do not agree with this policy, please do not use our Service.

2.1 Information You Provide

• Account Information: Name, email address, phone number, date of birth, and gender when you create an account.
• Profile Information: Photos, bio, interests, relationship preferences, and any other information you choose to add to your profile.
• Verification Data: Selfie photos or other data submitted for profile verification purposes.
• Communications: Messages you send and receive through the Service, as well as any correspondence with our support team.
• Payment Information: If you purchase a subscription, payment details are processed securely by our third-party payment processors. We do not store full credit card numbers.

2.2 Information Collected Automatically

• Location Data: With your permission, we collect your approximate or precise location to show you nearby users and enable location-based features.
• Device Information: Device type, operating system, unique device identifiers, browser type, and mobile network information.
• Usage Data: How you interact with the Service, including features used, actions taken, time spent, and frequency of use.
• Log Data: IP address, access times, pages viewed, app crashes, and other diagnostic data.

2.3 Information from Third Parties

• Social Media: If you sign in using a social media account, we may receive your name, email address, and profile photo from that provider.
• Analytics Providers: We may receive aggregated analytics data from third-party services to improve our app.

We use the information we collect to:

• Create and manage your account
• Provide, personalize, and improve the Service, including our matching algorithm
• Enable discovery features and show you relevant profiles based on your preferences and location
• Facilitate communication between users through messaging
• Process transactions and manage subscriptions
• Send you important updates, security alerts, and support messages
• Send promotional communications (with your consent, and you can opt out at any time)
• Detect, investigate, and prevent fraudulent, unauthorized, or illegal activity
• Enforce our Terms of Service and Community Guidelines
• Conduct research and analysis to improve our Service and develop new features
• Comply with legal obligations

We do not sell your personal information. We may share your data in the following circumstances:

• With Other Users: Your profile information, photos, and any content you choose to share are visible to other users of the Service, subject to your privacy settings.
• Service Providers: We work with trusted third-party companies that help us operate, maintain, and improve the Service (e.g., cloud hosting, analytics, payment processing, customer support).
• Legal Requirements: We may disclose your information if required by law, regulation, legal process, or governmental request.
• Safety & Protection: We may share information when we believe it is necessary to protect the safety, rights, or property of Knotd, our users, or the public.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
• With Your Consent: We may share your information for other purposes with your explicit consent.

Knotd gives you meaningful control over your privacy. Through the app settings, you can:

• Hide Active Status: Prevent others from seeing when you are online.
• Hide Your Age: Choose not to display your age on your profile.
• Hide Your Location: Prevent your distance or location from being shown to other users.
• Disable Read Receipts: Stop others from knowing when you've read their messages.
• Hide from Discovery: Remove your profile from the discovery feed entirely for as long as you like, while keeping your existing conversations active.
• Block & Report: Block any user to prevent them from contacting you or viewing your profile. All reports are handled confidentially.

We retain your personal information for as long as your account is active or as needed to provide you with the Service. If you delete your account, we will delete or anonymize your personal information within 30 days, except where we are required to retain it for legal, regulatory, or legitimate business purposes (such as resolving disputes or enforcing our agreements).

Messages sent to other users may remain visible to those users even after your account is deleted, though your profile information will no longer be displayed.

We take the security of your data seriously and implement appropriate technical and organizational measures to protect it, including:

• Encryption of data in transit and at rest
• Regular security audits and vulnerability assessments
• Strict access controls limiting employee access to personal data
• Secure infrastructure hosted with industry-leading cloud providers

While we strive to protect your information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security, but we are committed to promptly addressing any security incidents.

Knotd is not intended for anyone under the age of 18. We do not knowingly collect personal information from children under 18. If we discover that a child under 18 has provided us with personal information, we will take immediate steps to delete that information. If you believe a minor has created an account, please contact us immediately.

Your information may be transferred to and processed in countries other than the one in which you reside. These countries may have data protection laws that differ from those in your jurisdiction. When we transfer your data internationally, we take appropriate safeguards to ensure your information remains protected in accordance with this Privacy Policy and applicable law.

Depending on your location, you may have certain rights regarding your personal information, including:

• Access: Request a copy of the personal data we hold about you.
• Correction: Request that we correct inaccurate or incomplete information.
• Deletion: Request that we delete your personal data, subject to certain exceptions.
• Portability: Request a copy of your data in a structured, machine-readable format.
• Objection: Object to certain types of processing of your personal data.
• Withdraw Consent: Where processing is based on consent, you may withdraw it at any time.

To exercise any of these rights, please contact us using the details in the "Contact Us" section below. We will respond to your request within 30 days.

Our Service may contain links to third-party websites, apps, or services that are not operated by us. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party services. We encourage you to review the privacy policy of every site or service you interact with.

We use cookies and similar tracking technologies to enhance your experience, analyze usage patterns, and deliver personalized content. You can manage your cookie preferences through your browser or device settings. Note that disabling certain cookies may affect the functionality of the Service.

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will notify you through the app or via email before the changes take effect. We encourage you to review this page periodically for the latest information on our privacy practices.

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us at: